wrote about the Saint John of Las Vegas NY Film Screening
I was highly dismayed to be turned away. I arrived at the theater at 7 PM, 30 minutes before showtime. Yet we were told (by a loud, hostile usher) that the film already seated nearly a half hour prior.
I get the concept of overbooking: to ensure that every seat is filled. But I was in line with other passholders, some of whom waited for 10 minutes or more, without being informed of the filling. There were enough of us to seat half the auditorium, making for many unhappy users, and quite an overdistribution of tickets. No one associated with the film or CC stayed in the lobby to inform us; instead, we were berated by an Angelika employee.
Granted, this was free. Nothing was lost beyond my night's plans. But I don't appreciate how I was treated, nor how this was organized. Hopefully if I attempt another CC event, better consideration will be given. And if I'm denied again, maybe the follow-up email can be a tad more gracious than "Sorry, but the movie's playing on Friday anyway!"
Posted: 10:26pm | 1/27/2010